Welcome to Planet Online Technical Support

If you're reading this, chances are you need support on one of our Internet products or services. We take pride in our level of attention to customers after the sale, treating you how we would want to be treated, and hope that your experience with our online resources and Support Team is a positive one in every respect.

To help you find answers as quickly as possible, we provide several different support options here on our web site. In most cases, you can find the answers to your questions using one of these online resources, listed below:

First, please make sure you've check our online FAQs and search our KnowledgeBase for the answer. We add articles to the KnowledgeBase daily, and monitor the searches that result in no hits so that we may add content appropriately.

We realize there are many occasions where you will need to communicate with us directly. Our preferred support medium is email, since it provides a documented communication log, and the opportunity to send and receive links and files. The more information you can provide us up front, such as your Internet service you need assistance with, operating system, e-mail address, URL and login, etc., the better and faster we can help you. You can either send email directly to support@planetonline.com, or use our HelpDesk's Ask Page to submit your question. Either way, you will receive a ticket tracking number right away, which you can use to reference the issue in the future.

If you would prefer to speak with us directly, we offer telephone support to our customers from 8:30 am to 7:30 pm, PST, at:

1.818.592-2999

Thank you, and we look forward to both helping you, and learning from the interaction!